Frequently Asked Questions

How will my order be shipped?

Shipping Times & Rates

Complimentary shipping on all orders. All orders will be shipped via FedEx. Please allow 4-5 business days to receive your order. Items ordered together may not always ship together. Items on special orders may take longer. You may verify the status of your order and shipment by contacting Client Care at 800 843 3269.


Engraving Schedule: Please allow an additional 2-3 days for delivery of standard engraved items and an additional 4-5 days for delivery of monogrammed and hand-engraved items. Items on special order may take longer.


Currently, we are only able to accept online orders to shipping addresses within Canada. To inquire about shipments to addresses outside of Canada, please contact Client Care at 800 843 3269.