Frequently Asked Questions
- Our Most Up-to-date Store Information
- Are Personal Shoppers Available to Assist Me?
- What Will Tiffany Do If Case Numbers Continue to Rise?
- What Are the Social Distancing Rules Tiffany Is Operating by in Store?
- What Is Tiffany & Co. Doing to Keep Stores Clean?
- Can I Book an Appointment with a Sales Representative or Diamond Expert Online?
- Does Tiffany & Co. Offer Virtual Appointments with a Sales Representative or Diamond Expert?
- How Soon Can I Pick Up My Order in Store or Curbside?
- Does Tiffany Complete Daily Wellness Checks on Staff?
- Are There Stay-at-home Requirements for Staff Feeling Ill?
- How Is Tiffany Helping the Community During This Pandemic?
- How Has COVID-19 Impacted Care and Repair Services?
- How Is Tiffany & Co. Ensuring Products Touched, Tried On or Returned by Clients Are Safe?
- How do I place an order on Tiffany.ca?
- Is it safe to order on Tiffany.ca?
- Can I ship my order to an international location?
- Will I be charged sales tax on my Tiffany.ca purchases?
- Will my Tiffany.ca purchase arrive gift-wrapped?
- Can I include a personalized gift message with my purchase?
- Is all Tiffany & Co. merchandise available for purchase online?
- Is the Tiffany Blue Box available for purchase?
- How do I apply for Tiffany Select Financing?
- What is Tiffany Select Financing?
- What if I need extra help or advice about my purchase?
- How can I check on an order I placed on Tiffany.ca or through your catalogue?
- Do other websites sell authentic Tiffany & Co. merchandise?
- How can I make returns or exchanges?
- Are prices on Tiffany.ca subject to change?
- How will my order be shipped?
- Can I order Tiffany fragrances through Tiffany.ca?
- How do I replace pieces missing from my Tiffany & Co. sterling silver flatware, china or crystal settings?
- Is credit score required to buy an engagement ring?
- Are Tiffany products insured when shipped?
- How long does a Tiffany order take to ship?
- How much is shipping?
- How can I make returns or exchanges without a receipt?
- Does Tiffany offer financing or payment plans for non-engagement purchases?
- Can you insure Tiffany jewelry?
- Can I buy an engagement ring over the phone?
- Does Tiffany have a ring size conversion chart?
- Does Tiffany & Co. have jewelry for children?
- How do I get an appraisal of my Tiffany & Co. merchandise?
- How do I care for my jewelry?
- How should I store my silver?
- How can I handle my sterling silver products that have an oxidized finish?
- How can I get an item repaired?
- How can I check on the status of my repair?
- How do I care for my diamond?
- How do I care for my Tiffany & Co. sterling silver?
- How do I care for my cultured pearls?
- How can I handle wood products?
- Where can I have my watch serviced?
- How do I care for my leather goods?
- How much does it cost to repair my Tiffany jewelry?
- What cleaning and care services does Tiffany offer?
- How often should I get my jewelry cleaned?
- How often should I polish my silver?
- Does Tiffany offer free cleaning services?
- Where can I get my Tiffany jewelry cleaned?
- How should I store and organize my jewelry?
- Can your Tiffany jewelry get wet?
- How do I replace missing pieces from Tiffany jewelry sets?
- How do I care for my Tiffany & Co. sterling silver?
- How do I care for my diamonds?
- How do I care for my pearl jewelry?
- How should I clean my Tiffany & Co. china?
- Can I repair my broken Tiffany chain?
- Can my necklace be lengthened or shortened?
- Can I replace a lost earring or cuff link?
- Can my Tiffany pen be repaired?
- How should I clean my diamond ring?
- How to polish pearls
- How to clean gold and platinum jewelry
- Does gold tarnish?
- How to remove scratches from gold and platinum
- How to polish gold and platinum
- How to clean a leather purse
- How to remove water stains from leather
- Does sterling silver tarnish?
- Where can I buy silver cleaner and polishing cloths?
- Is engraving available on Tiffany.ca?
- How will I know if an item available on Tiffany.ca can be engraved?
- Where will the item be engraved?
- May I have something other than three initials, such as a corporate logo or a full name, engraved on an item purchased on Tiffany.ca?
- May I return an engraved item?
- May I have a non-Tiffany item engraved at Tiffany & Co.?
- Does Tiffany & Co. offer complimentary engraving for wedding bands online?
- How much does engraving cost?
- How long does engraving take?
- Is engraving available in store?
- What is engraving?
- How can I schedule a Tiffany diamond ring consultation?
- When buying a diamond engagement ring, how do I determine a budget?
- What should I consider when purchasing diamonds?
- What is the Tiffany Diamond Certificate and Lifetime Warranty?
- What is Tiffany doing about the problem of conflict diamonds?
- What is Tiffany & Co. doing to protect the environment?
- When and where can I attend a Tiffany diamond workshop?
- How do I care for my diamond?
- How do I know the provenance of my individually registered Tiffany diamond?
- How does Tiffany define “Botswana sort”?
- How does Tiffany define “Tiffany heritage stones”?
- How can I learn more about the provenance of my Tiffany diamond?
- Will you be able to identify the exact mine of origin in future, and if so, when? If not, why not?
- Supplier Code of Conduct
- Fighting Against Forced & Child Labour in Supply Chains Act
- Which C is the most important?
- Will I get a certificate with my engagement ring?
- What makes a Tiffany & Co. diamond?
- What is diamond provenance?
- Is Tiffany discontinuing sourcing diamonds from Russia?
- Am I able to choose whether or not my Tiffany diamond originates from Russia?
- What is Tiffany doing to respond to the Russia/Ukraine crisis?
- Does Tiffany offer traceability of their diamonds?
- How can I schedule a consultation with a Tiffany Diamond Expert?
- Does Tiffany offer conflict-free diamonds?
- What should I consider when choosing a diamond?
- What if I need to return my engagement ring?
- What is the Tiffany Diamond Certificate?
- Does the Tiffany Diamond Certificate arrive with my order?
- Does my engagement ring come with a Lifetime Warranty?
- Are insurance valuation letters included with my purchase?
- Does Tiffany & Co. offer insurance for my engagement ring?
- Can I upgrade my Tiffany engagement ring?
- How do I resize my engagement ring? Are there any restrictions?
- What care services do you offer for my Tiffany engagement ring?
- Does Tiffany offer financing or payment plans for engagement ring purchases?
- Can I add a personal touch to my engagement purchase?
- Can you put an engagement ring on layaway?
- What is the history of Tiffany’s watch services?
- What is the Tiffany warranty on watches?
- How do I care for my watch?
- Where can I have my watch repaired?
- How can I check that my watch is still water resistant?
- What is a magnetic field?
- Why do I need to have my watch serviced regularly?
- My watch, which is an old model, is damaged. Why does the warranty not apply?
- How often should I take my Tiffany watch in for servicing?
- Where is my nearest Tiffany watch service center?
- Who can use my Tiffany Business Account?
- Should I open a Tiffany Business Account?
- What is required to open a Tiffany Business Account?
- What kinds of business gifts and awards are available to Tiffany Business Account holders?
- What are the advantages of Tiffany & Co. recognition gifts?
- Am I limited in what I can purchase on a Tiffany business account?
- How do I order using my Tiffany Business Account?
- Can I personalize or customize a Tiffany gift?
- Does Tiffany & Co. create trophies and awards?