Frequently Asked Questions

How can I make returns or exchanges?

Holiday Extended Return Policy


All orders placed between November 1 and December 15 2023, can be exchanged or returned until January 15 2024.


Articles are accepted for credit or exchange in the country where they were originally purchased, if returned in saleable condition within 30 days and accompanied by a sales receipt. Some exclusions may apply. Please note that items that are personalized with engraving, etching, embossing and other services may not be returned or exchanged.


A refund will be made to the purchaser upon request if payment has been received. The refund to the purchaser will be in the form of the original tender. Gift recipients are entitled to a non-refundable merchandise credit.


To return or exchange your gift selection, simply click here to print out a shipping label, and you may either bring your item or send your item to the Tiffany store nearest you. For a list of our store locations, click here.

If you have any questions, please contact Client Care at 800 843 3269.